Shipping policy

Effective date: Upon publication, for applicable future orders.

This policy applies to consumer orders placed through plantscraper.com. Business purchases are governed by our separate B2B Terms and Conditions.

1. Where we ship

All orders are dispatched from our warehouse in Prague, Czech Republic.

PlantScraper offers standard delivery to eligible destinations in the following 25 European Union countries:

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We do not offer standard delivery to Cyprus, Malta, the Canary Islands, the Balearic Islands, overseas territories, or countries outside the European Union, including the United Kingdom, Norway and Switzerland.

Certain remote, island or non-mainland locations may also be excluded, even within supported countries.

Final delivery availability is confirmed at checkout before an order is accepted.

2. Shipping costs and free shipping thresholds

Our standard consumer shipping rates are:

Destination	Shipping cost	Free shipping from
Germany	€7.90	€69
France	€8.90	€69
Italy	€8.90	€69
Spain	€8.90	€69
Austria	€8.90	€69
Portugal	€8.90	€69
Netherlands	€8.90	€59
Belgium	€8.90	€59
Luxembourg	€8.90	€69
Ireland	€9.90	€75
Finland	€9.90	€69
Other eligible euro-priced EU destinations	€8.90	€69
Czechia	129 CZK	1,499 CZK
Poland	29 PLN	299 PLN
Denmark	79 DKK	499 DKK
Sweden	119 SEK	749 SEK

How free shipping thresholds work

Free shipping eligibility is calculated using the final eligible product subtotal after product discounts and promotional discounts, including applicable VAT and excluding shipping charges.

Free shipping applies to eligible destinations and standard delivery methods only.

The category "Other eligible euro-priced EU destinations" covers supported EU destinations where checkout displays prices in euros and no specific country rate is listed above.

The final applicable shipping method and charge are displayed at checkout before the customer submits the order.

3. Order preparation and dispatch

We take pride in preparing and dispatching orders quickly from our Prague warehouse.

For in-stock orders placed and paid for before 12:00 Prague local time on a working day, we usually dispatch the same day.

Orders placed later are normally dispatched the following business day.

During major promotions, exceptionally high order volumes, stock constraints, public holidays or other unusual circumstances, preparation may take an additional 1 to 3 business days.

Working days exclude weekends and Czech public holidays.

Same-day dispatch is our usual operating practice, not a guaranteed commitment.

Where a particular product requires a longer preparation or production period, the applicable lead time will be communicated before purchase.

Customers normally receive a dispatch confirmation and tracking information by email once their order has shipped.

4. Estimated transit times

The following estimates represent typical carrier transit times after dispatch, not the total time elapsed since placing an order.

These estimates apply to standard shipments and are expressed in working days.

Destination	Estimated transit after dispatch
Austria	2 to 3 working days
Belgium	3 to 4 working days
Bulgaria	4 to 5 working days
Croatia	4 to 5 working days
Czechia	1 to 3 working days
Denmark	4 to 5 working days
Estonia	4 to 5 working days
Finland	5 to 6 working days
France	4 to 5 working days
Germany	2 to 3 working days
Greece	5 to 7 working days
Hungary	4 to 5 working days
Ireland	5 to 7 working days
Italy	4 to 5 working days
Latvia	4 to 5 working days
Lithuania	4 to 5 working days
Luxembourg	4 to 5 working days
Netherlands	3 to 4 working days
Poland	3 to 4 working days
Portugal	4 to 5 working days
Romania	4 to 5 working days
Slovakia	2 to 3 working days
Slovenia	4 to 5 working days
Spain	4 to 5 working days
Sweden	5 to 7 working days

Important information about delivery estimates

These are estimates, not guaranteed arrival dates.

Actual delivery times may vary depending on the destination, payment timing, public holidays, carrier operations, weather, transport disruptions, customs or territorial procedures where applicable, and exceptional operational circumstances.

The total period between placing an order and receiving it includes both order preparation and carrier transit.

If delivery by a specific date is essential, customers should contact us before ordering so that we can confirm whether an agreed delivery deadline is possible.

Nothing in these estimates limits applicable statutory delivery deadlines, mandatory consumer rights or any individually agreed delivery date.

5. Shipping carriers and multiple parcels

We use established delivery providers, primarily GLS, PPL/DHL and their delivery partners.

We reserve the right to select or change the carrier where reasonably necessary to ensure suitable delivery.

Large or heavy orders may require special handling or alternative transport arrangements.

Orders containing multiple products may be divided into separate parcels for logistical or packaging reasons. Where we decide to split an ordinary consumer order, no additional shipping charges will be imposed solely because of that decision.

Tracking information will normally be provided electronically after dispatch.

6. Delivery addresses and failed deliveries

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please verify the recipient's name, address, postal code, telephone number and email address before completing checkout.

If an incorrect or incomplete address is provided, customers should contact us as soon as possible.

We will attempt to accommodate address changes before dispatch, but changes cannot be guaranteed once preparation or shipping has started.

If delivery fails because of an incorrect address, refusal to accept delivery or failure to collect a parcel, we may recover reasonable, documented additional costs directly resulting from circumstances attributable to the customer, to the extent permitted by applicable law.

Where reshipment is necessary, the actual additional shipping cost may be charged before a second delivery attempt is arranged.

If the parcel is returned to us, any applicable refund will be calculated in accordance with consumer protection and contract law.

Statutory refund and withdrawal rights are not automatically forfeited because a delivery attempt was unsuccessful.

7. Damaged, missing or incorrect items

We take care when preparing and packaging orders, but occasional shipping problems can occur.

If a parcel arrives visibly damaged, contains incorrect products or appears to be missing items, please contact us promptly at hello@plantscraper.com.

To help us investigate efficiently, please provide:

Your order number.
A short description of the problem.
Photographs of the parcel, packaging and affected products, where reasonably available.

Early reporting allows us to investigate promptly with the carrier and identify the appropriate solution.

However, a delay in reporting damage or missing items does not automatically remove statutory consumer rights.

Where goods are damaged, defective, incorrect or otherwise non-conforming, we will provide the remedies required by applicable consumer protection legislation.

Necessary and reasonable costs of resolving problems for which we are legally responsible will be borne by PlantScraper.

8. Parcels marked as delivered but not received

If tracking indicates that your parcel has been delivered but you cannot locate it, contact hello@plantscraper.com with your order number.

We will investigate the circumstances and request relevant delivery information from the carrier.

We may reasonably ask for additional information, such as confirmation of the delivery address, a description of the circumstances or other evidence relevant to the investigation.

A police report is not automatically required to open or investigate a missing-delivery claim.

A carrier's delivery scan is not necessarily conclusive evidence that the goods were received by the customer or an authorised recipient.

Where delivery cannot be established and PlantScraper remains responsible under applicable law, we will provide the appropriate statutory remedy.

Nothing in this section limits mandatory consumer rights regarding delivery or transfer of risk.

9. Delays, disruptions and delivery obligations

We make reasonable efforts to dispatch orders promptly and work with reliable delivery partners.

Nevertheless, delays can occasionally occur because of circumstances outside our direct operational control, including severe weather, transport disruption, public holidays, carrier service interruptions or exceptional demand.

Where a significant delay becomes known to us, we will take reasonable steps to inform affected customers and identify available solutions.

If we cannot fulfil an order within the applicable delivery period, we will handle the situation in accordance with applicable consumer protection legislation.

Unless a different delivery period has been expressly agreed, statutory delivery obligations continue to apply, including the relevant legal rules concerning delivery within 30 days.

Where the law requires an additional reasonable period for delivery, or permits termination without such a period, those rights remain unaffected.

This policy does not exclude liability or restrict mandatory rights merely because a delay originates with a third-party carrier.

10. Returns, withdrawals and refunds

Consumers generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable statutory exceptions.

Following a valid withdrawal notice, the customer generally has a further 14 days to return the goods.

For change-of-mind returns, customers normally bear the direct cost of returning the products, provided the applicable cost responsibility was disclosed before purchase.

Refund amounts, reimbursement deadlines and handling of returned goods are governed by applicable consumer legislation and our Refund Policy.

Claims involving damaged, defective, incorrect or non-conforming products are handled separately from voluntary change-of-mind returns. Statutory remedies remain fully applicable.

For complete information, please consult our Withdrawal, Returns and Refunds Policy and Complaints and Statutory Rights Policy.

11. Business and wholesale orders

This policy primarily applies to consumer purchases.

Orders placed by approved professional buyers under PlantScraper's wholesale programme are subject to separate B2B shipping conditions, minimum order requirements and applicable contractual terms.

Wholesale customers should refer to our B2B Terms and Conditions.

Any special delivery, freight, documentation or export requirements must be communicated and agreed upon before placing the order.

12. Contact information

For questions about shipping, delivery estimates, tracking, damaged parcels or missing orders, please contact:

PlantScraper | Plant Coma s.r.o.

Email: hello@plantscraper.com

Telephone: +420 705 932 574

Registered office: Michelská 1594/9a, 141 00 Prague 4, Czech Republic.

Return parcels and complaints:

PlantScraper

Roztylské sady 2998/11A

141 00 Prague 4

Czech Republic

We aim to resolve delivery problems fairly and efficiently while respecting all applicable statutory consumer rights.