Terms of service

Effective date: Upon publication and incorporation into applicable future orders. These Terms apply to sales to consumers made through plantscraper.com by Plant Coma s.r.o., IČO 04695275, VAT ID CZ04695275, registered office Michelská 1594/9a, 141 00 Prague 4, Czech Republic, trading as PlantScraper ("PlantScraper", "we", "us"). Contact: hello@plantscraper.com; telephone +420 705 932 574.

1. Scope and consumer protection

These Terms apply to customers purchasing outside their trade, business or profession (consumers). Wholesale and other professional purchases are governed by separate Business Terms and Conditions. If a provision conflicts with mandatory consumer protection law in the country where a consumer habitually resides, that mandatory protection prevails.

2. Products and intended use

Product characteristics, sizes, materials, compatible accessories and contents are described on the relevant product page. Unless expressly stated otherwise, plants, growing media and accessories pictured for illustration are not included. Always consult the exact selected variant and included-items description.

Our plant-care products are marketed for ornamental horticulture. Follow product-specific assembly, compatibility, care and safety instructions. Do not use products for other purposes, including growing plants intended for human or animal consumption, unless explicitly stated to be suitable. This does not restrict rights relating to defective or unsafe products.

3. Orders and formation of the contract

By submitting an order, you request to purchase the selected products at the displayed total price. An automated acknowledgment confirms that we received the order. A contract is formed when we expressly confirm acceptance or otherwise accept the order through a clear communication or dispatch; an acknowledgement expressly identified as a receipt confirmation alone is not acceptance. If payment is collected for an order we cannot accept, we will reimburse it without undue delay.

We may decline an order before acceptance for a legitimate reason, including unavailable stock, an obvious pricing or technical error, suspected fraud or an unsupported delivery address, and will communicate the outcome and return any collected payment as required by law. Once a contract is formed, any cancellation or change outside statutory rights requires agreement by both parties.

If you notice a mistake in your order, contact us promptly. We will try to accommodate delivery-address, product, quantity or cancellation requests, but processing can begin immediately and adjustments cannot be guaranteed. Your statutory withdrawal and defect-related rights are unaffected.

4. Prices, taxes and payment

Consumer prices are shown in the currency selected for the applicable market and include VAT where legally required. Shipping charges, free-delivery thresholds and any applicable mandatory charges are communicated before you place an order. The total payable amount is shown in checkout.

Payment options are those actually offered at checkout; cash on delivery is not available. Payment is normally due when the order is placed. Prices and promotional conditions apply only to the eligible products and period stated in the offer and cannot be combined unless expressly provided.

Manifest pricing or technical errors may be corrected in a lawful manner. We will not unilaterally change an agreed consumer price without the consumer’s consent where such consent is required.

5. Delivery and shipping

We dispatch from Prague, Czechia, using suitable postal, parcel or freight carriers. Shipping costs, destinations, dispatch information and exceptions are detailed in our Shipping and Delivery Policy, which forms part of these Terms.

In-stock orders placed and paid for before 12:00 (Prague time) on a working day are usually dispatched the same day. Other orders normally dispatch the next business day. Exceptional demand or major promotions may add 1 to 3 business days of preparation.

Where an order requires more than one parcel due to weight or packaging, parcels may travel separately without additional shipping charges. The consumer generally bears transport risk only upon physical receipt by the consumer or an authorised recipient, except where the consumer independently commissions a carrier not offered by us and mandatory law permits earlier risk transfer.

6. Statutory withdrawal

Consumers normally have 14 days after receiving the goods to withdraw from a distance purchase without giving a reason, subject to statutory exceptions. The right can also be exercised before delivery. Detailed instructions, the model withdrawal form, return costs and refund conditions are in our Withdrawal, Returns and Refunds Policy.

We do not promise voluntary exchanges, extensions or return privileges beyond mandatory rights. For a different size, colour or variant, a customer may exercise any applicable statutory withdrawal right and place a new order.

7. Statutory conformity and complaints

Goods must conform to the contract and applicable law. Consumers may exercise statutory remedies for non-conformity. This is distinct from any voluntary commercial warranty; we do not offer a separate commercial warranty unless specifically stated for a particular product. Our Complaints and Statutory Rights Policy describes how to submit a complaint and the available remedies.

Natural growing media can contain non-harmful soil organisms and show normal natural variation. A particular appearance or harmless organism does not, by itself, mean the product is defective. Complaints involving harmful infestations, unsafe contamination, material deviations from the product description or other suspected defects are assessed individually, without excluding statutory rights.

8. Promotions, gifts and bundles

Offers, discount codes and complimentary gifts are subject to the clearly disclosed qualifying conditions. Unless expressly stated, promotional codes are not cumulative and wholesale-only offers are unavailable to consumers.

Where a free gift was conditional on a qualifying order value, and a withdrawal reduces the retained purchase below that threshold, the relevant promotional conditions may require the gift to be returned or its specifically disclosed value to be accounted for, only to the extent permitted by applicable law. Bundle and multipack returns are handled according to statutory rights; any allocation of price is fair and is not used as a penalty for exercising withdrawal.

9. Intellectual property and website content

Original text, photographs, graphics, product designs and brand assets are protected by applicable rights. Personal browsing and use of the website do not grant permission to reproduce these materials commercially. Approved resellers receive any applicable limited media permission only under the separate B2B terms.

10. Responsibility and fair use

Customers should follow intended-use instructions, use compatible components and handle goods with reasonable care. We are not responsible for losses caused solely by incorrect use or damage after delivery where mandatory law does not assign responsibility to us. Nothing in these Terms excludes liability for intentional or grossly negligent acts or for death, personal injury, product safety, defects or other matters to the extent exclusion is prohibited.

11. Personal data

Our processing of personal data is explained in the Privacy Policy. That policy and our cookie settings should be read separately from these sales terms.

12. Governing law and consumer dispute resolution

These Terms are governed by Czech law, without depriving consumers resident in other countries of the mandatory protections available under applicable rules. Any mandatory consumer jurisdiction rules remain unaffected.

We welcome customers contacting us first at hello@plantscraper.com to resolve concerns. Eligible consumer disputes may be submitted for alternative dispute resolution to the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI), Gorazdova 1969/24, 120 00 Praha 2, Czech Republic; adr.coi.gov.cz; email adr@coi.gov.cz. This information does not restrict access to competent courts.

13. Changes to these terms

We may update these Terms prospectively. The version applicable to an accepted order is generally the version in force when that order was made, unless a change is required by mandatory law or expressly agreed.

14. Language

The English text is our reference version for interpretation to the extent permitted by law. We will respect any applicable requirements to provide contractual information or legally binding translations in a customer’s local language. No language clause limits mandatory consumer rights.