Delivery and returns

Shipping across Europe, made simple.

Every order leaves our warehouse in Prague, Czechia. Here you can check delivery costs, find your free shipping threshold and learn what to do if something isn't quite right.

From PragueOrders prepared by our own team
1 to 3 business daysOur standard dispatch target
Tracked deliveryTracking sent when your order ships

Shipping costs and free delivery

We keep our shipping prices clear and offer free standard shipping when your order reaches the threshold for your destination. All amounts are in your local store currency where applicable.

Delivery destinationShipping rateFree shipping from
Germany€7.90€69
France, Italy, Spain, Austria, Portugal and Luxembourg€8.90€69
Netherlands and Belgium€8.90€59
Ireland and Finland€9.90€75
Other eligible euro-priced EU destinations€8.90€69
Czechia129 CZK1,499 CZK
Poland29 PLN299 PLN
Denmark79 DKK499 DKK
Sweden119 SEK749 SEK

Free shipping is based on the eligible product subtotal after discounts, including applicable VAT and excluding delivery charges. Some islands and remote territories are excluded. Checkout confirms availability and the final delivery charge for your address.

When will my order arrive?

1. Preparation and dispatch

Our team usually prepares orders on the same or next business day, with a standard dispatch target of 1 to 3 business days. Large promotions or unusual demand can take longer.

2. Delivery and tracking

Once dispatched, your parcel travels with the carrier. Transit time depends on your country and route, and usually takes a few more business days. We email tracking details when the parcel leaves our warehouse.

Dispatch and delivery are separate stages. If you need something by a particular date, please ask our team before placing your order. For destination restrictions and complete conditions, see our Shipping and Delivery Policy.

Returns without the confusion

We want you to order with confidence. Consumer withdrawal rights and remedies for damaged or faulty items are different, so here's what you need to know.

Changed your mind?

Consumers generally have 14 days after receiving an order to notify us that they wish to withdraw, and a further 14 days to return eligible goods. Return shipping for a change of mind is normally paid by the customer.

You can examine a product as you would in a shop. Excessive handling may reduce the refund amount where permitted by law.

Something missing or damaged?

Contact us with your order number and explain what happened. Photos can help when available. We'll investigate incorrect deliveries, missing parcels and faulty items, and provide the solution required by your statutory rights.

For returned goods, eligible refunds are issued within statutory deadlines, subject to the applicable conditions.

Your rights are explained in our Returns and Refunds Policy and Complaints and Statutory Rights page.